Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Answer routine homeowner messages and alert staff to unclear requests.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Answer service questions by phone and flag requests for a callback.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer homeowners' WhatsApp questions about services and rates.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Bring homeowner messages and photos to the team for a reply.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
Prepare homeowner chat replies using past service notes.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft first answers to homeowners' service questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Confirm recorded service visit times in customer chats.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
Draft replies to homeowners' service questions for review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
Answer service and availability questions from published business pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Draft follow-ups when a homeowner says an earlier fix fell short.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
Draft answers to service inquiries for the team to review.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Draft replies to homeowners' service questions for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.