Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Categorize agency staff IT requests in help desk tickets.
Your team gets support requests sorted by your rules, and employees get ticket numbers they can use to follow up.
Answer public-service and office-hours questions from published pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.