Agents help Reputation Managers respond to feedback and catch issues needing attention.
Draft responses to new reviews without promising unapproved remedies.
You get personal restaurant review replies to consider each morning, with visit context when it fits and questions for you to settle.
Prepare public responses to guest reviews for host approval.
Your guest reviews get thoughtful reply drafts that reflect the stay, ready for you to review before anything goes public.
Log new and edited public reviews with links to each source.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.
Draft measured public replies and flag urgent complaints.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
Surface unsent review requests with each logged reason.
See whose WhatsApp review request was not sent after a completed order. Your spreadsheet shows their phone number and logged reason.
Address public criticism and surface concerns needing human follow-up.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Respond to relevant brand mentions and flag uncertain replies for review.
Stay on top of public mentions with replies that fit the conversation and a shared review list of what went out.
Spot new negative reviews in the weekly reputation log.
Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.
Prioritize delicate comments before they get buried in the thread.
Your comment list highlights unanswered questions and sensitive feedback, so you can reply where your own words matter most.
Answer safe public comments and surface sensitive feedback for the owner.
You get routine replies on your channel posts and a private digest of exact replies and comments that need your personal answer.
Keep a dated log of comment changes on selected public posts.
Keep a dated record of new and edited Instagram and Facebook comments from the public posts you choose to monitor.