Agents give software businesses more time to develop products and support customers.
Flag sensitive mentions and log approved public replies by email.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Respond to public criticism and report the exact reply to the owner.
Negative comments on your team's posts get a thoughtful reply when safe, and the owner hears what was said or why they need to step in.
Draft review replies that address complaints without assuming a fix.
Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.
Answer public comments and hold sensitive ones for review.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Address public criticism and surface concerns needing human follow-up.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Respond to relevant brand mentions and flag uncertain replies for review.
Stay on top of public mentions with replies that fit the conversation and a shared review list of what went out.