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Reply to Social Mentions
Answer relevant public mentions and save exchanges for review
Use this Agent instantly or customize it - no programming needed
- Check timeCheck time
Your chosen reply hours set when each 20-minute mention check runs.
- Public mentionsPublic mentions
Your new mentions include the original posts and available thread context.
- Reply rulesReply rules
Your topics, tone, allowed claims, sensitive topics, and daily limit guide each reply.
monday.com shows mention threads, posts replies, and holds linked review notes.
- Check summaryCheck summary
Your summary counts mentions checked, replied to, referred to you, and skipped.
- Review notesReview notes
Your shared group holds linked exchanges and questions that need your decision.
- Check summaryCheck summary
Your summary counts mentions checked, replied to, referred to you, and skipped.
- Public repliesPublic replies
Your selected mentions receive specific replies that appear in their original threads.
- Review notesReview notes
Your shared group holds linked exchanges and questions that need your decision.
- Check summaryCheck summary
Your summary counts mentions checked, replied to, referred to you, and skipped.
This Agent checks new mentions every 20 minutes during your chosen reply hours. It reads the thread and replies when it can add something useful. It saves each exchange in your shared review group.
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monday.comUsed as:
- Social media platform
monday.com shows mention threads, posts replies, and holds linked review notes.
Made for your industry
Reply to Social Mentions is made for businesses in these industries.
- Advertising and Marketing
Answer relevant mentions of agency work and log public replies for review.
Show all Agents for the Advertising and Marketing industry - Retail
Reply to shopper mentions about the store and log exchanges for review.
Show all Agents for the Retail industry - Software
Answer user mentions about the product and save public replies for review.
Show all Agents for the Software industry - Digital Media
Reply to audience mentions about content and save each exchange for review.
Show all Agents for the Digital Media industry - Consumer Packaged Goods
Reply to shopper mentions about products and save exchanges for brand review.
Show all Agents for the Consumer Packaged Goods industry - Video Games
Reply to player mentions about games and save each exchange for review.
Show all Agents for the Video Games industry - Public Relations
Address relevant public mentions and save replies for account review.
Show all Agents for the Public Relations industry - Nonprofit Organizations
Answer supporter mentions about programs and log replies for review.
Show all Agents for the Nonprofit Organizations industry
Made for your role
Reply to Social Mentions is made for people in these roles.
- Social Media Manager
Reply to relevant account mentions and log each exchange for review.
Show all Agents for the Social Media Manager role - Social Media Marketer
Engage people who mention the account and log public replies for review.
Show all Agents for the Social Media Marketer role - Community Manager
Answer community mentions and save public replies for review.
Show all Agents for the Community Manager role - Communications Specialist
Answer relevant public mentions within message rules and save replies.
Show all Agents for the Communications Specialist role - Public Relations Specialist
Reply to relevant public mentions and flag sensitive threads for review.
Show all Agents for the Public Relations Specialist role - Reputation Manager
Respond to relevant brand mentions and flag uncertain replies for review.
Show all Agents for the Reputation Manager role
Made for your department
Reply to Social Mentions is made for people in these departments.
- Marketing
Reply to relevant campaign mentions and log exchanges for review.
Show all Agents for the Marketing department - Communications
Answer public mentions within message rules and save replies for review.
Show all Agents for the Communications department - Community
Keep member conversations moving and save replies for team review.
Show all Agents for the Community department
How Reply to Social Mentions works
4 steps, in order, on every run.
-
Check new public mentionsRead unanswered mentions and their surrounding threads during your chosen reply hours.
-
Choose where to replyApply your topics and reply rules to draft a specific comment. Flag unclear or sensitive mentions for your review.
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Post useful commentsPost replies that fit your rules and confirm they appear in the thread. Leave mentions unanswered when your daily limit is reached.
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Save exchanges for reviewSave a link and brief note for each posted reply in your shared group. Record unanswered questions or posting errors there too.
How to Get Started
Connect monday.com, the tool this Agent works with.
1 tool
- Connect the team's social account and give the Agent permission to view and reply to its mentions; give the owner access to the same workspace.
- Set the topics the team speaks about, its public reply style, claims it can make, topics that require owner review, and a maximum number of replies per day.
- Create a shared review group for exchange notes and set a 20-minute check during the hours the team wants public replies.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Reply to Social Mentions:
Yes, for public mentions on a connected account that supports replies. You set its topics, reply style, and daily limit.
You get a note with the mention and the specific question in your shared review group. No public reply goes out for that mention.
You can open the shared review group you set up. Its notes link to posted exchanges and explain why a reply went out.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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