Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Flag sensitive mentions and log approved public replies by email.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Draft review replies that address complaints without assuming a fix.
Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.