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Draft Guest Review Replies

Draft public replies to guest reviews for your approval

Use this Agent instantly or customize it - no programming needed

Find new reviews and prepare public replies
Reads
  • Run date
    Run date

    Your daily schedule supplies the date used to check whether each stay has ended.

  • Previous check time
    Previous check time

    Your last completed check helps find recent reviews, including delayed updates.

  • Guest reviews
    Guest reviews

    Your guests' reviews provide their words, ratings, posting times, and public reply status.

  • Reservations
    Reservations

    Your reservations show which stay each review covers and when that stay ended.

  • Host notes
    Host notes

    Your private stay notes add context without appearing in the public reply.

  • Existing approval tasks
    Existing approval tasks

    Your existing tasks show whether someone already requested approval for the same review.

  • Review scope
    Review scope

    Your chosen properties and booking channel determine which reviews the daily check covers.

  • Reply deadline
    Reply deadline

    Your booking channel's reply deadline determines whether a public answer can still be posted.

  • Reply guidelines
    Reply guidelines

    Your preferred tone and prohibited promises guide the wording of each proposed reply.

Review workspace
Review workspace

Your review workspace holds guest reviews and stay notes, and gives you tasks to approve public replies.
Review workspace
Does this review already have a public reply or approval task?YesNo
Skip this review
Is the review text or linked reservation missing?YesNo
Ask the host for missing context
Writes
  • Context request
    Context request

    You get a task to clarify a review when key details are missing or your notes disagree.

Is the stay still in progress?YesNo
Skip this review
Do the host notes conflict with the guest's review?YesNo
Ask the host to resolve the conflict
Writes
  • Context request
    Context request

    You get a task to clarify a review when key details are missing or your notes disagree.

Has the public reply deadline passed?YesNo
Flag the review for manual attention
Writes
  • Manual attention task
    Manual attention task

    You get a task to handle a review yourself when its public reply window has closed.

Draft a personal reply and request host approval
Writes
  • Public reply draft
    Public reply draft

    You get a proposed public answer that responds to the guest's specific feedback.

  • Reply approval task
    Reply approval task

    You get a reservation-linked task with the review and draft to approve or edit before posting.

This Agent checks for new guest reviews each morning. It reads the linked stay and host notes, then puts a public reply draft in a task for you to review.

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Made for your industry

Draft Guest Review Replies is made for businesses in these industries.

Made for your role

Draft Guest Review Replies is made for people in these roles.

Made for your department

Draft Guest Review Replies is made for people in these departments.

How Draft Guest Review Replies works

5 steps, in order, on every run.

  1. Find New Guest ReviewsCheck your selected properties and booking channel each morning. Keep unreplied reviews with text and a linked stay.
  2. Read the Stay ContextRead the linked reservation and your host notes. Find the praise or concern the guest raised.
  3. Check Reply EligibilityCheck the stay date, reply deadline, and existing tasks. Skip duplicates; create a task for your attention when the reply window has passed.
  4. Draft a Public ReplyAddress what the guest praised or criticized in your tone. Keep private notes and unverified claims out.
  5. Assign the Draft for ApprovalCreate a task with the review and draft, linked to the stay. Ask you to approve or edit before posting.

How to Get Started

Connect your tools

Connect the tools you already use, such as Airtable, monday.com or Asana.

8 tools
Set your rules
  • Connect the review workspace account that holds guest reviews, reservations, and host notes for the properties to be covered.
  • Choose the properties and booking channel to check, the host who should receive approval tasks, and the daily check time and time zone.
  • Set the public reply deadline for that booking channel and provide the host's preferred tone and any promises the Agent must not make.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Guest Review Replies:

Will the Agent post the reply for me?

No. You receive a task with the guest's review and a suggested reply. You approve, edit, and post it yourself.

Can I choose which reviews it covers?

Yes. You choose the properties and booking channel. You also set the daily check time and your reply rules.

How does it handle a negative guest review?

You get a draft that acknowledges the guest's concern without arguing. Your host notes stay private, and you review the reply before posting.

What if a review needs more context?

You get a task asking for context when the review lacks text, its stay is missing, or your notes conflict with the guest's account.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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