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Draft Restaurant Review Replies
Draft personal replies using reviews and matching visit notes
Use this Agent instantly or customize it - no programming needed
- Review schedule and locationsReview schedule and locations
Your chosen time starts the daily check for the restaurant locations you manage.
- Restaurant reviewsRestaurant reviews
Your recent reviews show diners' comments, ratings, dates, and any owner replies.
- Visit and service notesVisit and service notes
Your dated notes can confirm what happened during a diner's visit when details clearly match.
- Queued review IDsQueued review IDs
Your approval queue shows which reviews already have a draft.
- Reply guidelinesReply guidelines
Your voice and complaint rules guide each draft and keep unapproved promises out.
Use restaurant review site to read each diner's review and any posted owner reply.
Use visit and service log to check visit notes and queue drafts for your approval.
- Reply drafts for approvalReply drafts for approval
Your queue keeps each review beside its proposed public reply until you approve or edit it.
- Manager questionsManager questions
Your queue flags uncertain visit details and serious complaints for your decision.
This Agent checks new reviews each morning at the time you choose. It checks visit notes, then adds reply drafts and questions to your approval queue.
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AirtableUsed as:
- Visit and service log
Use Airtable to check visit notes and queue drafts for your approval.
monday.comUsed as:
- Restaurant review site
Use monday.com to read each diner's review and any posted owner reply.
- Visit and service log
Use monday.com to check visit notes and queue drafts for your approval.
Google Business ProfileUsed as:
- Restaurant review site
Use Google Business Profile to read each diner's review and any posted owner reply.
TrustpilotUsed as:
- Restaurant review site
Use Trustpilot to read each diner's review and any posted owner reply.
KintoneUsed as:
- Visit and service log
Use Kintone to check visit notes and queue drafts for your approval.
Made for your industry
Draft Restaurant Review Replies is made for businesses in these industries.
- Restaurants
Draft replies to diner reviews using matching service notes.
Show all Agents for the Restaurants industry
Made for your role
Draft Restaurant Review Replies is made for people in these roles.
- Reputation Manager
Draft responses to new reviews without promising unapproved remedies.
Show all Agents for the Reputation Manager role - Guest Relations Manager
Pair diner feedback with a personal reply for approval.
Show all Agents for the Guest Relations Manager role - Restaurant Manager
Put proposed replies and visit context beside each new review.
Show all Agents for the Restaurant Manager role - General Manager
Flag serious service complaints while drafting review replies.
Show all Agents for the General Manager role
Made for your department
Draft Restaurant Review Replies is made for people in these departments.
- Customer Service
Draft careful responses to complaints in new diner reviews.
Show all Agents for the Customer Service department - Operations
Turn daily diner feedback and service notes into reply drafts.
Show all Agents for the Operations department - Customer Experience
Surface diner concerns with draft replies for manager approval.
Show all Agents for the Customer Experience department
How Draft Restaurant Review Replies works
4 steps, in order, on every run.
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Find New Restaurant ReviewsRead reviews for the locations you choose. Skip reviews you already answered or added to your approval queue.
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Check Visit NotesMatch a review to dated visit notes only when details identify the same visit. Mark uncertain details for your review.
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Draft Personal RepliesWrite to the diner's praise or concern in your chosen voice. Flag serious complaints without promising a remedy.
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Queue Replies for ApprovalAdd each review beside its proposed reply or manager question. Leave the response for the manager to approve or edit.
How to Get Started
Connect the tools you already use, such as Airtable, monday.com or Google Business Profile.
5 tools
- Choose the restaurant locations whose reviews the Agent may read and the daily check time.
- Share one visit and service log with dated notes and an approval queue for review ID, review text, proposed reply, and manager decision.
- Provide the restaurant's reply voice, sign-off, and rules for complaints, private contact details, and promises the manager must decide.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Draft Restaurant Review Replies:
Yes, for the verified restaurant locations you choose. Your manager reviews each draft before posting a public reply.
You still get a short thank-you or acknowledgment based on the rating. The draft does not claim details about the visit.
Your manager gets a cautious draft or question in the approval queue. They decide on remedies and any details the notes cannot confirm.
You provide dated visit and service notes. A reply uses those details only when the review clearly identifies the same visit.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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