AI-Agents for Customer Service working with Superchat

Pass unresolved customer cases to specialists with a clear handoff.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Send personalized customer updates and report each send result.

Your personalized customer texts reach the sending service when due, and a reply tells you what happened or needs attention.

Works with23 tools

Reply to unanswered customer questions with approved answers.

Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.

Works with22 tools

Send approved answers to repeat questions and flag chats needing a person.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools

Reply to customer DMs from the answer guide and flag cases needing help.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Send approved replies to customer messages and flag follow-ups.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Acknowledge customer chats after review and hand off urgent requests.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Bring customer chats into private channels and return team replies.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Send approved answers to common texts and hand off unanswered questions.

Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.

Works with13 tools

Draft first chat answers from the team's approved responses.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Use appointment details to answer customer chats or hand them off.

Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.

Works with12 tools

Answer common website questions and assign unresolved chats for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools