Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Acknowledge new service requests and flag details needed for follow-up.
Your website leads get a helpful first reply, and your sales team sees the questions and contact details it still needs.
Send complete client welcomes and flag missing intake details.
Your new clients get a welcome email with their project details and shared folder link. You see confirmation or the details needed first.
Acknowledge homeowner inquiries and hand open questions to sales.
Give homeowners a relevant first reply while your sales Agent gets the property details and questions needed for the next conversation.
Flag conflicting intake and appointment details for correction.
Your visitors get appointment confirmation emails with the booked time and a review link. Your coordinator hears about conflicts before a confirmation goes out.
Reply to standard new inquiries and flag those needing a personal answer.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Draft first answers to new inquiries for owner review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer first-time visitor questions and flag missing service details.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.