Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Answer suitable questions and log reasons for skipped comments.
Keep useful community questions from getting buried, with thoughtful replies and a shared record of what you skipped.
React to selected community posts and flag any the account cannot reach.
You get emoji reactions on matching channel posts and a daily email that shows your manager what worked and what needs attention.
Reply to common member questions and flag sensitive conversations.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Email the group administrator new posts awaiting approval.
See new group posts awaiting approval in your morning email, with the details and links you need to review them.
Answer common community questions and email posts needing a person.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Acknowledge eligible member posts and surface questions for the team.
Keep up with campaign hashtag posts. Your chosen reply reaches suitable mentions. Posts needing your response reach your inbox.
Post approved answers and email links to questions needing a person.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
Keep member DMs answered from the guide and flag questions beyond it.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Answer common customer questions and flag sensitive messages.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.