- AI-Agent
- Ready to Run
Reply to Community Comments
Answer fitting questions in tracked community threads
Use this Agent instantly or customize it - no programming needed
- check timecheck time
Your three-hour schedule sets when the Agent checks recent and tracked discussions.
- communities and tracking windowcommunities and tracking window
You choose which communities to watch and how long to keep posts on the tracked list.
- answer guidelinesanswer guidelines
Your team supplies verified facts, topics to avoid, and a rule against unsolicited pitches.
- tracked poststracked posts
Your shared sheet identifies older discussions that still need comment checks.
- prior comment decisionsprior comment decisions
Your shared sheet shows which comments already have a reply or skip decision.
- discussion threadsdiscussion threads
Recent posts and nearby replies give your questions the context they need.
- community rulescommunity rules
Each community sets the rules your replies must follow.
- earlier account repliesearlier account replies
Your account's earlier replies help prevent a second answer to the same comment.
Your community platform provides discussion threads and rules, and lets the Agent post permitted replies.
- manager emailmanager email
Your manager gets reply counts and links, skip reasons, and the sheet link, or a sheet blocker notice.
Your email service sends the manager a recap with reply links, skip counts, and the sheet link.
- tracked post listtracked post list
Your shared sheet keeps new post IDs for checks during the tracking window.
- comment decisionscomment decisions
Your sheet shows each reviewed comment's reply link or specific skip reason.
- manager emailmanager email
Your manager gets reply counts and links, skip reasons, and the sheet link, or a sheet blocker notice.
- community repliescommunity replies
Your suitable questions receive specific answers after the Agent checks rules and earlier replies.
- tracked post listtracked post list
Your shared sheet keeps new post IDs for checks during the tracking window.
- comment decisionscomment decisions
Your sheet shows each reviewed comment's reply link or specific skip reason.
- manager emailmanager email
Your manager gets reply counts and links, skip reasons, and the sheet link, or a sheet blocker notice.
This Agent checks recent and tracked discussions every three hours. It reads new comments and rules, then answers questions your team can handle. You get an email recap linking to the shared sheet.
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Google SheetsUsed as:
- Shared sheet
Google Sheets holds tracked posts and prior decisions, then records replies and skip reasons.
GmailUsed as:
- Email service
Gmail sends the manager a recap with reply links, skip counts, and the sheet link.
Microsoft OutlookUsed as:
- Email service
Microsoft Outlook sends the manager a recap with reply links, skip counts, and the sheet link.
monday.comUsed as:
- Community platform
monday.com provides discussion threads and rules, and lets the Agent post permitted replies.
- Shared sheet
monday.com holds tracked posts and prior decisions, then records replies and skip reasons.
ZoomUsed as:
- Email service
Zoom sends the manager a recap with reply links, skip counts, and the sheet link.
BrevoUsed as:
- Email service
Brevo sends the manager a recap with reply links, skip counts, and the sheet link.
Microsoft ExcelUsed as:
- Shared sheet
Microsoft Excel holds tracked posts and prior decisions, then records replies and skip reasons.
CircleUsed as:
- Community platform
Circle provides discussion threads and rules, and lets the Agent post permitted replies.
Microsoft Office 365Used as:
- Shared sheet
Microsoft Office 365 holds tracked posts and prior decisions, then records replies and skip reasons.
- Email service
Microsoft Office 365 sends the manager a recap with reply links, skip counts, and the sheet link.
SmartsheetUsed as:
- Shared sheet
Smartsheet holds tracked posts and prior decisions, then records replies and skip reasons.
ClickSend SMSUsed as:
- Email service
ClickSend SMS sends the manager a recap with reply links, skip counts, and the sheet link.
KeapUsed as:
- Email service
Keap sends the manager a recap with reply links, skip counts, and the sheet link.
SendGridUsed as:
- Email service
SendGrid sends the manager a recap with reply links, skip counts, and the sheet link.
Zoho MailUsed as:
- Email service
Zoho Mail sends the manager a recap with reply links, skip counts, and the sheet link.
ServiceM8Used as:
- Email service
ServiceM8 sends the manager a recap with reply links, skip counts, and the sheet link.
PodioUsed as:
- Community platform
Podio provides discussion threads and rules, and lets the Agent post permitted replies.
- Shared sheet
Podio holds tracked posts and prior decisions, then records replies and skip reasons.
Campaign MonitorUsed as:
- Email service
Campaign Monitor sends the manager a recap with reply links, skip counts, and the sheet link.
GetResponseUsed as:
- Email service
GetResponse sends the manager a recap with reply links, skip counts, and the sheet link.
MailgunUsed as:
- Email service
Mailgun sends the manager a recap with reply links, skip counts, and the sheet link.
MailjetUsed as:
- Email service
Mailjet sends the manager a recap with reply links, skip counts, and the sheet link.
lemlistUsed as:
- Email service
lemlist sends the manager a recap with reply links, skip counts, and the sheet link.
OneSignalUsed as:
- Email service
OneSignal sends the manager a recap with reply links, skip counts, and the sheet link.
SuperchatUsed as:
- Email service
Superchat sends the manager a recap with reply links, skip counts, and the sheet link.
ActiveCampaign PostmarkUsed as:
- Email service
ActiveCampaign Postmark sends the manager a recap with reply links, skip counts, and the sheet link.
Mailchimp TransactionalUsed as:
- Email service
Mailchimp Transactional sends the manager a recap with reply links, skip counts, and the sheet link.
Zoho SheetUsed as:
- Shared sheet
Zoho Sheet holds tracked posts and prior decisions, then records replies and skip reasons.
Microsoft ExchangeUsed as:
- Email service
Microsoft Exchange sends the manager a recap with reply links, skip counts, and the sheet link.
SenderUsed as:
- Email service
Sender sends the manager a recap with reply links, skip counts, and the sheet link.
KintoneUsed as:
- Shared sheet
Kintone holds tracked posts and prior decisions, then records replies and skip reasons.
Made for your industry
Reply to Community Comments is made for businesses in these industries.
- Advertising and Marketing
Answer community questions for clients and log why others were skipped.
Show all Agents for the Advertising and Marketing industry - Software
Answer fitting product questions in user communities and log skipped ones.
Show all Agents for the Software industry - Video Games
Answer player questions in game communities and track replies for the team.
Show all Agents for the Video Games industry
Made for your role
Reply to Community Comments is made for people in these roles.
- Social Media Manager
Track replies across discussions and review skipped questions in a sheet.
Show all Agents for the Social Media Manager role - Community Manager
Answer suitable questions and email a recap of replies and skips.
Show all Agents for the Community Manager role
Made for your department
Reply to Community Comments is made for people in these departments.
- Marketing
Answer relevant community questions and review each run's recap.
Show all Agents for the Marketing department - Community
Answer suitable questions and log reasons for skipped comments.
Show all Agents for the Community department
How Reply to Community Comments works
5 steps, in order, on every run.
-
Find New CommentsRead recent posts and tracked discussions in the communities you choose. Compare comment IDs with earlier decisions in the shared sheet.
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Check Context and RulesRead the parent post, nearby replies, and community rules. Skip questions outside your team's expertise or where an answer could break the rules.
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Post Suitable RepliesCheck for an earlier answer from the connected account. Post a direct reply when it still fits, or record why no reply was posted.
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Log Every DecisionAdd reviewed comments to the shared sheet with reply links or specific skip reasons. Track new posts for later checks.
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Email the Run RecapSend the manager an email with reply and skip counts. Include answer links and the shared sheet link.
How to Get Started
Connect the tools you already use, such as Google Sheets, Gmail or Microsoft Outlook.
29 tools
- Choose the communities to monitor, a three-hour run schedule, and how long to keep each newly found post on the tracked-post list.
- Provide the team's areas of expertise, verified facts it may use, topics it must not answer, and a rule against unsolicited pitches or repeated promotional links.
- Connect a permitted community account with access to read posts, comments, and rules and to submit replies in the chosen communities.
- Create a shared sheet with tracked post IDs and a decision tab for comment ID, thread link, decision, reason, answer link, and time; grant the Agent read and write access.
- Set the community manager's email address for a recap after each run.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Reply to Community Comments:
Yes, in communities you choose where your connected account can post. You provide the team's expertise, and the Agent replies only when a question fits the rules.
No. It answers suitable questions within your team's expertise and the community's rules. You can review skip reasons in the shared sheet.
It stops posting because it cannot confirm earlier decisions. The community manager gets an email explaining the blocker.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.