AI-Agents for Customer Service Representatives working with Microsoft Outlook

Reply to common customer questions with approved article steps.

Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.

Works with8 tools

Answer common customer questions in unanswered forum threads.

Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.

Works with22 tools

Answer common customer emails in the existing ticket thread.

Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.

Works with10 tools

Draft review replies using available buyer and order emails.

Get a review reply to approve, with a separate note on any order issue to handle before you post.

Works with4 tools

Pass unresolved replies along with the original message and files.

The next support person gets the full email history and attachments, while your first responder knows who took over.

Works with5 tools

Send approved chat replies and surface questions needing a personal answer.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools

Send approved answers in page conversations and flag unclear questions.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Draft a reply to review before answering a customer's message.

Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.

Works with16 tools

Draft a complaint reply in the customer's email thread for review.

Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.

Works with11 tools

Prepare overdue customer replies with an apology and verified case update.

Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.

Works with5 tools