AI-Agents for Customer Service working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Complete incoming cases so the team can pick up each issue.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsPlace tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsAnswer common website questions and assign unresolved chats for review.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer common chat questions and assign unresolved ones to staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer website chat questions with sources and flag unclear cases.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsKeep overnight customer chats moving with sourced replies.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsMark answered email threads so the team can see what is done.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 tools
