AI-Agents for Customer Support working with monday.com

Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.

Draft Review Replies

Your location managers get replies tailored to customer comments and local services, ready to check before posting.

Works with24 tools
Hand Off Escalated Cases

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools
Send Quick DM Replies

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools
Acknowledge Portal Requests

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools
Flag Urgent Customer Complaints

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools
Send Approved Auto Replies

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools
Draft Defective Product Replies

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools
Extract Video Transcript

Your help article draft gets a readable video transcript and demo link, without the timestamp clutter of raw captions.

Works with4 tools
Draft App Review Replies

Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.

Works with9 tools
Route WhatsApp Chats

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools
Draft Late Reply Apologies

Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.

Works with5 tools
Send Text Auto Replies

Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.

Works with13 tools