Client Services teams use Agents to keep client decisions tied to current work.
Add joining links to virtual client appointment invites.
Your guests get updated invitations with a video link, and you get an email explaining the fix when a virtual appointment needs one.
Archive recent unstarred mail so starred client messages stay visible.
Keep starred emails in view while recent unstarred messages leave your inbox each day. Choose when the cleanup runs.
Draft client emails from teammates' instructions for review.
Your client email drafts are ready to review, with the tone and details your teammates requested. You decide what to edit and send.
Check client appointment confirmations and draft replies about conflicts.
Get a reply draft for meeting and appointment confirmations, with calendar differences or scheduling conflicts called out before you send.
Prioritize client emails needing a reply over routine updates.
Start your day with a short inbox summary that puts unanswered requests and deadlines first, with routine updates grouped below.
Find available times with the right teammate for each client.
Your coordinator gets a short list of available times and the right booking link in the request conversation, ready to share.
Flag overlapping client meetings after calendar changes.
Get a short email when your schedule changes, with any new meeting clashes and a follow-up to check.
Pass client email requests to the next owner with prior work in view.
The next support person gets the full email history and attachments, while your first responder knows who took over.
Turn flagged client requests into clear follow-up tasks due tomorrow.
See your next steps in the flagged-email task list, with action notes and due dates for tomorrow.
Give clients a confirmation with a way to request corrections.
Your clients get clear appointment emails in their time zone, while your coordinator hears about missing details before anything goes out.
Check client visit details before sending a confirmation and change link.
Your clients get appointment confirmation emails with a link to change the time, while your scheduler sees bookings that conflict with the email exchange.
Answer common client questions and flag unusual requests for the owner.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.