Receive notifications on WhatsApp.
Label client messages worth keeping and explain discarded mail.
Your inbox stays clearer each week as clearly unwanted mail goes to trash and you get an explanation for every decision in your private chat.
Escalate client complaints with the history behind the concern.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Draft replies to client questions from the text thread.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.