Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Escalate client complaints with the history behind the concern.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Draft replies to client questions from the text thread.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.