Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Reply to common product questions and flag chats needing support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Email daily search fixes for a product landing page.
Get a daily SEO audit of your chosen website page by email, with clear priorities and fixes you can make before issues linger.
Send approved replies to users when their support contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Route user support chats into team channels and send replies back.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
Draft first answers to product inquiries using approved guidance.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer product and support-policy questions with published page links.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Answer product help questions in chat from approved articles.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer visitor questions about product features with current sources.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Answer common product questions in the original support thread.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.