Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Flag guest complaints needing prompt attention and email the follow-up list.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Answer standard guest questions and surface delicate issues for follow-up.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Answer guest questions with page links and flag unclear policies.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.