Agents help Customer Experience teams track feedback and improve customer journeys.
Shape review replies around the guest's stay and service concerns.
Get a hotel review reply draft shaped by the review and confirmed stay details, with questions to check before you post.
Turn buyer feedback into reply drafts and surface unresolved problems.
Get a review reply to approve, with a separate note on any order issue to handle before you post.
Prepare review replies that address each customer's stated experience.
Your review reply is ready in Drafts, alongside the original review and relevant customer history when the match is clear.
Draft a reply that speaks to the customer's specific experience.
Get a reply that speaks to the customer's review, with questions to settle before you post it.
Pair each customer review with a proposed reply for approval.
You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.
Keep chat replies consistent and surface questions needing personal care.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Surface repeat complaints and unresolved promises for follow-up.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Turn app review feedback into personal replies for approval.
Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.
Prepare personal complaint replies for a representative to review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
Draft replies to customers still dissatisfied after an earlier answer.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
Track review changes across watched customer review pages.
See new and edited customer reviews in one table, with ratings and links back to the source page.
Surface diner concerns with draft replies for manager approval.
You get personal restaurant review replies to consider each morning, with visit context when it fits and questions for you to settle.