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Send Hotel Review Drafts
Email hotel managers guest review reply drafts for approval
Use this Agent instantly or customize it - no programming needed
- New review alertNew review alert
Your alert identifies the property and review that started this draft.
- Guest reviewGuest review
Your review supplies the rating, comment, visible reviewer name, and any existing reply.
- Stay and issue emailsStay and issue emails
Your inbox holds possible stay matches and the latest service issue updates.
- Property reply guidanceProperty reply guidance
Your property's guidance sets the reply voice and what the public reply may disclose.
- Manager email addressManager email address
Your manager's email address tells the Agent where to send the draft.
Google Business Profile alerts the Agent to new reviews and shows each rating, comment, and existing reply.
Your guest service inbox lets the Agent find stay and issue emails, then send your manager the draft.
- Manager draft emailManager draft email
Your manager gets the review, reply draft, and facts to check before approval.
This Agent starts when a guest posts a hotel review. It checks your guest service inbox for stay details. It emails your manager a draft with facts to verify before posting.
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GmailUsed as:
- Guest service inbox
Gmail lets the Agent find stay and issue emails, then send your manager the draft.
Microsoft OutlookUsed as:
- Guest service inbox
Microsoft Outlook lets the Agent find stay and issue emails, then send your manager the draft.
ZoomUsed as:
- Guest service inbox
Zoom lets the Agent find stay and issue emails, then send your manager the draft.
Google Business ProfileUsed as:
- Hotel review platform
Google Business Profile alerts the Agent to new reviews and shows each rating, comment, and existing reply.
Zoho MailUsed as:
- Guest service inbox
Zoho Mail lets the Agent find stay and issue emails, then send your manager the draft.
Made for your industry
Send Hotel Review Drafts is made for businesses in these industries.
- Hospitality
Draft hotel review replies using stay details and open guest issues.
Show all Agents for the Hospitality industry
Made for your role
Send Hotel Review Drafts is made for people in these roles.
- Reputation Manager
Draft public review responses and flag claims that need checking.
Show all Agents for the Reputation Manager role - Guest Relations Manager
Prepare personal review replies with stay facts to verify.
Show all Agents for the Guest Relations Manager role - General Manager
Email guest review drafts with facts to check before approval.
Show all Agents for the General Manager role - Customer Experience Manager
Connect guest feedback to stay details in replies for approval.
Show all Agents for the Customer Experience Manager role
Made for your department
Send Hotel Review Drafts is made for people in these departments.
- Customer Service
Bring open service issues into review drafts for manager approval.
Show all Agents for the Customer Service department - Customer Experience
Shape review replies around the guest's stay and service concerns.
Show all Agents for the Customer Experience department
How Send Hotel Review Drafts works
5 steps, in order, on every run.
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Read the new hotel reviewFetch the review and check for an existing reply. Stop if the review is gone or already answered.
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Check the guest service inboxSearch reservation and service emails for the guest and property. Track the latest status of any complaint.
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Separate facts from uncertain matchesConfirm stay facts only when emails clearly match the guest and property. Flag uncertain matches and unresolved issues for your manager.
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Draft a personal public replyWrite in your property's voice, addressing praise or concern without private details. Keep rating-only replies brief.
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Email the manager for approvalEmail your manager the draft alongside the review. Include any questions about the stay or complaint.
How to Get Started
Connect the tools you already use, such as Gmail, Microsoft Outlook or Zoom.
5 tools
- Connect the verified properties' new-review alerts and set the manager email address for each property.
- Route reservation confirmations and service issue updates to the guest service inbox, with guest name, property, stay dates, and issue status in the messages.
- Provide each property's reply voice and rules for discussing complaints and private stay details in public.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Send Hotel Review Drafts:
Connect review alerts for your verified properties and choose a manager email. Keep reservation and service emails in the guest service inbox. Set your property's reply voice and public response rules.
No. Your manager receives the draft by email. They check the facts and post the final reply.
Your manager gets a draft based on the public review. They verify the stay before using private details.
Your manager sees the unresolved issue in the email. The public draft avoids promising a fix that no one has confirmed.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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