Agents help Customer Insights Analysts keep customer feedback ready to study.
Collect new public reviews for customer feedback analysis.
Get new public reviews in your research log and inbox after each morning scan, without duplicate emails for reviews already logged.
Collect new and edited review text for customer analysis.
See new and edited customer reviews in one table, with ratings and links back to the source page.
Keep customer comments linked to the discussions that shaped them.
Keep your community discussions searchable week by week, with new posts and later replies to older threads in one archive.
Collect dated review changes with links for customer analysis.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.
Keep the review log current and surface negative customer feedback.
Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.