Agents help Customer Insights Analysts keep customer feedback ready to study.
Collect new public reviews for customer feedback analysis.
Get new public reviews in your research log and inbox after each morning scan, without duplicate emails for reviews already logged.
Keep customer comments linked to the discussions that shaped them.
Keep your community discussions searchable week by week, with new posts and later replies to older threads in one archive.
Surface what reviewers say about rivals for research discussion.
Your research team gets a clear review alert with the rating and link, while repeat links stay out of the channel.