AI-Agents for Customer Service Representatives working with Superchat
Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Send team replies and files back to the customer's chat.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
9 toolsGet common text questions answered and take over unclear ones.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
13 toolsDraft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsReply to appointment questions using the customer's recorded details.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
12 toolsAnswer common visitor questions with page links and flag gaps for review.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer common chat questions with sources before they reach the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsReply to common questions so representatives can handle harder cases.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 tools
