Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Send proposed client replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Get absence replies approved and hand urgent client emails to coverage.
Your clients hear when their contact returns, and urgent requests reach the colleague covering the inbox.
Keep new client welcomes moving and alert the account owner to gaps.
Your new clients get a welcome email with their project details and shared folder link. You see confirmation or the details needed first.
Send new clients a welcome that reflects their signed scope.
Your new client gets a personal welcome after signing, with clear first steps and a link to share files.
Keep client conversations acknowledged during team absences.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.