Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Remove work labels from client threads when assigned tasks finish.
Keep your shared inbox in step with completed tasks. Finished email conversations lose their work label, and you get a confirmation.
Send proposed client replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Mark urgent client messages and sort other requests by topic.
Your inbox shows email topics and importance, making client, supplier, and team requests easier to follow up.
Keep client conversations acknowledged during team absences.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.