Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Draft a personal introduction reply and flag it for your review.
Your introduction replies are ready to review in the original thread, and a private chat message points you to the draft.
Send birthday emails to customers listed in your contact sheet.
Your contacts receive birthday greetings in the tone you choose, and your contact sheet shows which emails went out and which need review.
Keep customer emails visible and explain what was trashed.
Your inbox stays clearer each week as clearly unwanted mail goes to trash and you get an explanation for every decision in your private chat.
Label customer requests needing a reply and other mail by purpose.
Spot emails that need a reply or other attention, while your remaining inbox messages get labels that explain their purpose.
Sort customer requests and invoices so urgent mail stands out.
Your work inbox shows clear categories, with urgent or customer-facing requests easy to find under Needs Attention.
Archive unstarred mail each day while starred messages stay in view.
Keep starred emails in view while recent unstarred messages leave your inbox each day. Choose when the cleanup runs.
Surface customer requests that need a reply before daily updates.
Start your day with a short inbox summary that puts unanswered requests and deadlines first, with routine updates grouped below.
Send first reply drafts to the owner's private review chat.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer new prospect emails and surface questions for personal review.
Your prospects get a useful first reply when your guidance covers their question, and you can spot threads that need your answer.