Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Remove work labels from inquiry emails after follow-up tasks finish.
Keep your shared inbox in step with completed tasks. Finished email conversations lose their work label, and you get a confirmation.
Answer standard first-contact questions and flag inquiries needing review.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Draft first answers to new inquiries for owner review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Reply to new client inquiries and mark questions needing personal review.
Your prospects get a useful first reply when your guidance covers their question, and you can spot threads that need your answer.
Draft replies that clarify what a new inquirer needs.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.