Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Label customer requests needing a reply and other mail by purpose.
Spot emails that need a reply or other attention, while your remaining inbox messages get labels that explain their purpose.
Send first reply drafts to the owner's private review chat.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer website inquiries from published pages while keeping gaps visible.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.