Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Send first reply drafts to the owner's private review chat.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer website inquiries from published pages while keeping gaps visible.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.