AI-Agents for Customer Service Representatives working with monday.com
monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
Get common text questions answered and take over unclear ones.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
13 toolsDraft an answer in the customer chat for review before sending.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
8 toolsDraft calm replies to customers whose complaint remains unresolved.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsDraft replies to visit requests in the customer's email thread.
Your support team gets a reply draft in the customer's conversation, with a workable visit time or a clear question to move the request forward.
8 toolsGet customer issues into support tickets with their files attached.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
5 toolsFile escalated customer defects as prioritized bugs and return the issue link.
Your engineering team gets a prioritized bug in its issue tracker, and your support owner gets the link on the case.
8 toolsAssign follow-up tasks with the customer's request and prior replies.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.
13 toolsDraft replies from prior messages when page questions need answers.
Your page manager gets private reply drafts to review, plus a clear status when your team already answered the question.
6 toolsDraft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsReply to appointment questions using the customer's recorded details.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
12 toolsPrepare a calm reply in the complaint thread for review.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsDraft calm complaint replies for representatives to review and send.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
4 tools
