AI-Agents for Software working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Answer common product questions with approved replies as tickets arrive.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsComplete product support cases with issue history and an owner.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsDraft answers to product issues from the full ticket and approved guides.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsAnswer product and support-policy questions with published page links.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer product help questions in chat from approved articles.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer visitor questions about product features with current sources.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsAnswer users' overnight product questions with help article links.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsAnswer common product questions in the original support thread.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 tools
