Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
Your shoppers get order answers in website chat, using the details your store already has on record.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Prospects get a relevant text reply while you're busy, and you see any question that still needs a personal answer.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.