Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Your customers get an automatic text message reply with their confirmed appointment time or next step, while unclear requests reach your coordinator.