Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.