Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.