Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.