Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
See which customer texts got approved replies and which need staff.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Keep chat account answers tied to current policy and route exceptions.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.