Book appointments, send confirmations, reschedule visits. Every one is ready to run, and you can adjust it in plain language.
See which customer texts got approved replies and which need staff.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Prepare customer reply drafts for representatives to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Prepare complaint replies for representatives to review before sending.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.