Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Tell PR clients who covers their account and flag urgent media requests.
Your clients hear when their contact returns, and urgent requests reach the colleague covering the inbox.
Reply to media inquiries and pass deadlines to the covering teammate.
Your senders hear back while you're away, and your backup sees requests that need attention before you return.
Draft client message replies within the team's approved guidance.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Send approved replies to client inquiries sent to the wrong agency contact.
Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.
Draft tactful responses to client or media inquiries.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.