Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Post approved replies to account mentions and flag posts for review.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Reply to inbox questions with approved wording and flag gaps in team chat.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Reply with approved page answers and flag messages needing a person.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Post a suggested inbox reply in team chat for approval.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Draft guided replies to business DMs for your review.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.