Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Post approved replies to account mentions and flag posts for review.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Reply to inbox questions with approved wording and flag gaps in team chat.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.