Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Tell clients who can help while away and flag urgent account emails.
Your clients hear when their contact returns, and urgent requests reach the colleague covering the inbox.
Draft cautious client replies without making new commitments.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.