AI-Agents for Customer Service working with RingCentral
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Acknowledge after-hours tickets and send the next shift its waiting list.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsBring customer chats into private channels and return team replies.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
9 toolsSend approved answers to common texts and hand off unanswered questions.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
13 toolsDraft first chat answers from the team's approved responses.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsPrepare customer text replies for a teammate to review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
15 tools
