Check forms for missing details, return them for correction. Every one is ready to run, and you can adjust it in plain language.
Log incoming customer problems and alert the team to urgent ones.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
List failed customer texts so service staff can follow up.
Get a morning list of texts that failed or expired, with the phone numbers and reported reasons your team needs for follow-up.