Agents help Community teams respond to members and keep conversations moving.
Reply to common member questions and flag sensitive conversations.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Email the group administrator new posts awaiting approval.
See new group posts awaiting approval in your morning email, with the details and links you need to review them.
Answer common community questions and email posts needing a person.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Keep the post approval queue current as moderators decide by email.
Your moderator gets held group posts by email, while you get decision updates and a daily view of what is still waiting.
Share program news and local events with subscribed members.
Your members get program news and local events that fit their interests, while you get the issue copy and a clear send summary.
Acknowledge eligible member posts and surface questions for the team.
Keep up with campaign hashtag posts. Your chosen reply reaches suitable mentions. Posts needing your response reach your inbox.
Post approved answers and email links to questions needing a person.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
Check group posts against rules and return administrators' decisions.
Your colleagues can email proposed group posts and get a clear answer on what they can submit.
Keep member DMs answered from the guide and flag questions beyond it.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Clear approved posts from community channels and log each result.
Bulk Slack cleanup starts with a private preview, so you can confirm the messages before deletion and see which ones were removed.
Check reported member messages and point moderators to prior findings.
Your moderators get a reasoned second look at possible spam, right in the review thread where they asked for help.
Surface personal stories in comments for the account owner.
Your morning comment list brings thoughtful questions and personal stories from your posts into your work chat, with links to reply.