AI-Agents for Customer Service Representatives working with Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Prepare cases with verified context for customer replies.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsDraft a customer reply in the conversation for review before sending.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsAnswer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer common chat questions with sources before they reach the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsAdd image findings and suggested next steps to support tickets.
Give your support team a clear read on customer images, with visible clues and a suggested next step in a private ticket note.
5 tools
