AI-Agents for Customer Support working with Superchat

Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.

Draft Review Replies

Your location managers get replies tailored to customer comments and local services, ready to check before posting.

Works with24 tools
Hand Off Escalated Cases

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools
Answer Forum Questions

Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.

Works with22 tools
Send Chat Auto Replies

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools
Send Quick DM Replies

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools
Answer Page Messages

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools
Send Approved Auto Replies

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools
Route WhatsApp Chats

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools
Send Text Auto Replies

Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.

Works with13 tools
Answer Pizza Texts

Your pizza chatbot answers menu questions, takes confirmed orders, and shares the latest status from your order list.

Works with6 tools
Answer WhatsApp Questions

Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.

Works with12 tools
Answer Website Chat Questions

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools
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