AI-Agents for Customer Service Representatives working with Zoho Desk

Draft a customer reply in the conversation for review before sending.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Answer common chats with article links and hand off exceptions.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools

Answer common overnight chats with links to approved articles.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools

Reply to common questions so representatives can handle harder cases.

Questions your guide covers get answers in the original email thread. Your team sees which ones need review.

Works with6 tools

Add image findings and suggested next steps to support tickets.

Give your support team a clear read on customer images, with visible clues and a suggested next step in a private ticket note.

Works with5 tools